Frequently Asked Questions
Everything you need to know about shopping at Coleman's Music.
What is the standard shipping timeframe for instruments?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though oversized items like drum kits or pianos may require additional transit time.
Do you offer a warranty on musical instruments?
Yes, all new instruments come with a full manufacturer's warranty. Additionally, Coleman's Music offers a 12-month technical support guarantee on all professional-grade gear.
What is your return policy for change-of-mind purchases?
We offer a 14-day return window for most items in original, unopened packaging. Please note that for hygiene reasons, items such as mouthpieces, reeds, and in-ear monitors cannot be returned once opened.
Are instruments set up and inspected before shipping?
Absolutely. Our in-house technicians perform a multi-point inspection and basic setup on all guitars and orchestral strings to ensure they are play-ready the moment they arrive at your door.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Zip Pay for eligible purchases.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.