Returns & Exchanges
At Coleman's Music, we want you to be completely satisfied with your purchase. If your new gear isn't the perfect fit, you can return most items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for the return to receive an authorization number.
Pack Your Gear
Carefully place the item in its original manufacturer packaging, including all manuals, cables, and accessories, then secure it inside a sturdy shipping box.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking information.
Inspection and Refund
Once our technicians receive and inspect the item to confirm its condition, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing